Vision Care Assistant — Frontline Patient Experience

VisionWorks; Niles (IL); On-site; USD 21,000 - 23,000; Part time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Part-Time Optometric Assistant to be the welcoming face of our Exam Practice, handling preliminary testing and patient interactions with a friendly, human approach. You will help guide patients from the exam to sales, supporting staff with product education and eye care services.

The role emphasizes accurate record-keeping, effective communication, and delivering an outstanding patient journey in a retail vision-care environment.

Qualifications

• Related customer or patient experience preferred.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patient to OD and provide OD with important patient information.
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Skills

Customer service

Education

HS diploma, GED or equivalent

Job description

Visionworks is seeking a Part-Time Optometric Assistant to be the welcoming face of our Exam Practice, handling preliminary testing and patient interactions with a friendly, human approach. You will help guide patients from the exam to sales, supporting staff with product education and eye care services.

The role emphasizes accurate record-keeping, effective communication, and delivering an outstanding patient journey in a retail vision-care environment.