Virtual Veterans Benefits Supervisor

State of Louisiana; Baton Rouge (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Louisiana Department of Veterans Affairs (LDVA) seeks a Veterans Assistance Supervisor (Virtual) to oversee Veterans Assistance Specialists - Virtual and all virtual casework for LDVA. The role ensures policy compliance, workload management, and timely veterans benefits counseling, serving as liaison between the Benefits Office and the Workload Support Unit.

The ideal candidate is an honorably discharged veteran with substantial experience in veterans service work and a proven record of

Qualifications

• Honorably discharged veteran required.
• Six years of veterans service work or equivalent combination as specified.
• Bachelor's degree plus three years of veterans service work, public benefits claims examining, social services or HR experience preferred.

Responsibilities

• Review Benefits Office (BO) case submissions for completeness, accuracy, and eligibility; assign cases to Veterans Assistance Specialists.
• Remain current on federal/state veterans benefits laws, VA regulations, and LDVA policies; provide technical guidance.
• Review case notes and actions for accuracy; coach staff and ensure compliance with LDVA policies and service standards.
• Conduct final quality assurance reviews of completed and unsuccessful cases; document disposition and return cases to BO as needed.
• Serve as primary liaison between BO and WSU; communicate updates, directives, and priorities to staff.
• Track productivity, workload metrics, and case outcomes for reporting and program evaluation.

Skills

Leadership

Communication

Training others

Ethics & integrity

Accountability

Team building

Education

Bachelor's degree

Master's degree

Job description

Louisiana Department of Veterans Affairs (LDVA) seeks a Veterans Assistance Supervisor (Virtual) to oversee Veterans Assistance Specialists - Virtual and all virtual casework for LDVA. The role ensures policy compliance, workload management, and timely veterans benefits counseling, serving as liaison between the Benefits Office and the Workload Support Unit.

The ideal candidate is an honorably discharged veteran with substantial experience in veterans service work and a proven record of