Virtual Veterans Assistance Supervisor

Nunez Community College; Louisiana; Remote; USD 30,000 - 42,000; Full time

Job summary

Louisiana Department of Veterans Affairs (LDVA) seeks a Veterans Assistance Supervisor – Virtual to lead the Veterans Assistance Specialists - Virtual and oversee all online casework operations across the LDVA. The role ensures accurate counseling and timely benefits processing in alignment with state and federal guidelines.

The ideal candidate has extensive experience in veterans services, benefits, and supervision, with a focus on quality assurance and staff development.

Qualifications

• Ability to supervise and develop teams
• Strong communication and training skills
• Ethics, integrity, and accountability in leadership
• Expertise in veterans benefits and administrative processes
• Professional conduct and adherence to policies and procedures
• Experience with performance management and coaching

Responsibilities

• Supervise Veterans Assistance Specialists - Virtual and oversee all virtual casework operations.
• Ensure compliance with LDVA policies and standard operating procedures.
• Provide technical guidance and coaching to staff on case processing and eligibility.
• Conduct final quality assurance reviews of case submissions and determine dispositions.
• Act as liaison between Benefits Office and Workload Support Unit and coordinate with LDVA leadership.
• Track productivity, workload metrics, and maintain supervisory records.

Job description

Louisiana Department of Veterans Affairs (LDVA) seeks a Veterans Assistance Supervisor – Virtual to lead the Veterans Assistance Specialists - Virtual and oversee all online casework operations across the LDVA. The role ensures accurate counseling and timely benefits processing in alignment with state and federal guidelines.

The ideal candidate has extensive experience in veterans services, benefits, and supervision, with a focus on quality assurance and staff development.