Virtual Travel Concierge | Customer Support

Elevationtravelpartners; Knoxville (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Knoxville, TN. In this role, you will assist clients in trip preparation and provide ongoing support during their travel experience. Key responsibilities include managing queries via email, chat, and phone, helping with itinerary changes, and ensuring customer satisfaction. Ideal candidates will possess a friendly communication style and prior customer support experience, along with a passion for travel. Join us to make travel experiences exceptional.

Qualifications

• Friendly and professional communication style.
• Customer support experience preferred.
• Reliable and organized individual.
• Comfortable using online tools and learning new systems.
• Interest in travel and client satisfaction.

Responsibilities

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes, updates, and general travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Skills

Customer support experience

Friendly communication style

Reliability and organization

Comfortable with online tools

Interest in travel

Job description

Elevationtravelpartners is seeking a Virtual Travel Customer Service professional in Knoxville, TN. In this role, you will assist clients in trip preparation and provide ongoing support during their travel experience. Key responsibilities include managing queries via email, chat, and phone, helping with itinerary changes, and ensuring customer satisfaction. Ideal candidates will possess a friendly communication style and prior customer support experience, along with a passion for travel. Join us to make travel experiences exceptional.