Virtual Travel Assistant

Freddie Mac; Cambridge (MA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in the travel industry is seeking candidates for customer service roles, offering a flexible schedule and comprehensive training. This opportunity allows you to engage with clients, providing exceptional travel experiences while working either remotely or on-site. Ideal for candidates looking to grow in a rewarding environment without needing prior experience.

Benefits

Flexible schedule

Ongoing training and professional development

Personalized website for professional representation

Qualifications

• No prior experience required, training provided.
• Exceptional customer service abilities emphasized.
• Strong organizational skills required.

Responsibilities

• Serve as the primary customer contact providing concierge-level service.
• Research and book domestic and international travel packages.
• Handle customer complaints and resolve refund requests.

Skills

Customer service abilities

Written communication skills

Verbal communication skills

Organizational skills

Job description

Employer Industry: Travel and Tourism

Why consider this job opportunity:
- Flexible schedule with the option to work remotely
- Opportunity for ongoing training and professional development
- Personalized website for professional representation
- No prior experience required; comprehensive training provided
- Chance to work with top suppliers in the travel industry
- Engage in a rewarding role that allows you to create memorable experiences for clients

What to Expect (Job Responsibilities):
- Serve as the primary customer contact, providing premium concierge-level service to travelers
- Research and book domestic and international travel packages including air, hotel, and tours
- Collaborate with clients to understand their travel needs and provide suitable recommendations
- Handle payment transactions and provide e-tickets for booked services
- Address and resolve customer complaints or refund requests to maintain satisfaction

What is Required (Qualifications):
- No prior experience necessary; training will be provided
- Exceptional customer service abilities
- Superior written and verbal communication skills
- Strong organizational skills with the ability to prioritize tasks
- Ability to work full-time or part-time

How to Stand Out (Preferred Qualifications):
- Multilingual skills are a plus
- Strong sales skills and commercial awareness
- Effective interpersonal and negotiation abilities

#TravelIndustry #RemoteWork #CustomerService #CareerOpportunity #TrainingProvided

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