Virtual Travel Assistant

Freddie Mac; Bend (OR); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the travel and tourism industry is seeking remote travel consultants to enhance client experiences. No prior experience is necessary, as comprehensive training will be provided. Ideal candidates will possess strong customer service and communication skills, with the ability to handle inquiries and bookings effectively. This role offers flexibility in scheduling and an opportunity to work with top travel suppliers.

Benefits

Flexible schedule

Ongoing training

Remote work option

Qualifications

• Exceptional customer service abilities.
• Strong written and verbal communication skills.
• Fluency in English; multilingualism is a plus.

Responsibilities

• Serve as the primary customer contact, providing concierge-level service.
• Research and book domestic and international travel packages.
• Address and resolve customer complaints efficiently.

Skills

Customer service

Communication

Organization

Multitasking

Interpersonal skills

Job description

Employer Industry: Travel and Tourism

Why consider this job opportunity:
- Flexible schedule with the option to work remotely
- Daily training available to stay informed about industry developments
- Opportunity to have a personalized website for professional representation
- No prior experience required; comprehensive training provided
- Chance to create memorable travel experiences for clients
- Access to work with top suppliers and enhance your travel planning skills

What to Expect (Job Responsibilities):
- Serve as the primary customer contact, providing premium concierge-level service to travelers
- Respond to inquiries via telephone, email, and online travel submissions promptly
- Research and book domestic and international travel packages, including air, hotel, tours, and ground transportation
- Handle payment transactions and provide e-tickets to clients
- Address and resolve customer complaints or refund requests efficiently

What is Required (Qualifications):
- No experience necessary; training will be provided
- Exceptional customer service abilities
- Superior written and verbal communication skills
- Strong organization skills with the ability to prioritize and multitask
- Fluency in English; multilingualism is a plus

How to Stand Out (Preferred Qualifications):
- Experience or familiarity with travel planning and sales
- Strong sales skills and commercial awareness
- Effective interpersonal and negotiation skills

#TravelIndustry #RemoteWork #CustomerService #FlexibleSchedule #OngoingTraining

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