ITM Agent (Virtual Teller) - Part Time

Tampabayfederal; Tampa (FL); On-site; USD 25,000 - 29,000; Part time

Job summary

TBFCU is seeking a Part Time ITM Agent (Virtual Teller) in Tampa, FL. The role involves handling interactive teller transactions, delivering excellent member service, and supporting sales and service goals in a call center environment.

Ideal candidates have 6 months to 2 years of customer service experience, with bilingual English/Spanish being preferred. The schedule includes weekdays and a Saturday shift, with pay between $18 and $21 per hour.

Qualifications

• Six months to two years of customer service experience.
• Bilingual English/Spanish preferred.
• High School education or GED required.

Responsibilities

• Process a variety of interactive teller transactions including payments, withdrawals, deposits, transfers, account inquiries and maintenance.
• Refer products and services to deepen member relationships.
• Apply knowledge of ITM operations with speed, accuracy and attention to detail.
• Ensure member satisfaction by meeting or exceeding expectations.
• Deliver an exceptional customer service experience and develop member relationships.
• Exercise some independent judgement.

Skills

Customer service

Bilingual English/Spanish

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ITM Agent (Virtual Teller) - Part Time

Ybor Heights, Tampa, FL, US

2 days ago Requisition ID: 1075

Salary Range: $18.00 To $21.00 Hourly

As a Part Time ITM Agent you will perform duties in a call center environment by providing professional customer support assistance to members and potential members via interactive teller services. Support a Sales and Service environment in conjunction with the Credit Unions values and goals. Provide value by offering solutions and referrals. Perform a variety of interactive teller services that contributes to an efficient operation and growth of TBFCU business goals. An ITM Agent provides quality customer service and support to members and ensure confidentiality and privacy of member data to compliance standards. Compliance (procedures, policies, regulations, loss prevention).

Part Time ITM Agent Job Responsibilities:

• Process a variety of interactive teller transactions that include, but are not limited to payments, withdrawals, deposits, transfers, account inquiries and account maintenance
• Refers products and services to members in a helpful, professional manner in an effort to deepen member relationships and achieve their financial goals
• Applies thorough knowledge of computer operations/ITM operations when processing transactions (on and offline) with speed, accuracy and attention to detail
• Ensure member and customer satisfaction by trying to meet or exceed expectations
• Deliver an exceptional customer service experience and develop quality member relationships
• Exercise some independent judgement

Part Time ITM Agent Experience:

• Six months to two years of similar or related experience in customer service, including time spent in preparatory positions
• Bilingual (English/Spanish) Preferred

Part Time ITM Agent Education:

• High School education or GED required

Part Time ITM Agent Work Schedules:

• Monday, Wednesday, Friday (9am - 6pm) and Saturday (9am - 1pm)