Virtual Teller: Member Care & Digital Banking

Texas Tech Federal Credit Union; Idalou (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Texas Tech Federal Credit Union is seeking a Virtual Teller I to help build member trust and deliver superior service. You will greet members, resolve inquiries, and process transactions via ITMs, while maintaining confidentiality and adhering to policies.

Bilingual English/Spanish skills are preferred, with prior teller or customer service experience valued. The position emphasizes accurate assessment of member needs, professional communication, and a willingness to learn in a dynamic

Qualifications

• High school diploma or equivalent required.
• Bilingual (English/Spanish) preferred.
• Previous Teller, Customer Service, Retail, or Food Service experience preferred.
• Experience meeting individual and team goals.
• Ability to build rapport with all members/callers and stay calm under pressure.
• Excellent communication skills, both oral and written.
• Ability to multitask accurately and promptly.

Responsibilities

• Serve TTCU members and employees pleasantly and professionally.
• Answer member requests, inquiries, complaints, and concerns timely and kindly.
• Complete member transactions through interactive teller machines (ITMs).
• Receive and process checks, cash, and mail payments from members.
• Assist members with check orders and address changes; troubleshoot as needed.
• Support members in researching and resolving routine questions about TTCU products and services.
• Maintain confidentiality and knowledge of TTCU policies and regulatory requirements.

Skills

Bilingual English/Spanish

Excellent communication

Multitasking

Rapport building

Customer service experience

Education

High school diploma or equivalent

Tools

ITMs

Job description

Texas Tech Federal Credit Union is seeking a Virtual Teller I to help build member trust and deliver superior service. You will greet members, resolve inquiries, and process transactions via ITMs, while maintaining confidentiality and adhering to policies.

Bilingual English/Spanish skills are preferred, with prior teller or customer service experience valued. The position emphasizes accurate assessment of member needs, professional communication, and a willingness to learn in a dynamic