Virtual Teller I

Texas Tech Credit Union; Campus (IL); On-site; USD 2,342,000 - 2,755,000; Full time

Job summary

Texas Tech Credit Union is seeking a Virtual Teller I to deliver exceptional member service at the Operations Campus. You will be the primary contact for inquiries, process transactions via ITMs, and support member needs with a calm, helpful demeanor.

The role requires a high school diploma; bilingual English/Spanish is preferred, with a pay starting at $17 per hour. This full-time position emphasizes trust, respect, and accurate, friendly service.

Qualifications

• High school diploma or equivalent required.
• Bilingual English/Spanish preferred.
• Previous Teller, Customer Service, Retail, or Food Service experience is preferred.
• Experience meeting individual and team goals.
• Excellent communication skills, both oral and written.
• Ability to multitask accurately and promptly.

Responsibilities

• Serve TTCU members and employees pleasantly and professionally.
• Greet and welcome every member in a professional manner.
• Answer inquiries and resolve concerns timely and kindly.
• Complete member transactions through ITMs.
• Receive and process checks, cash, and mail payments.

Skills

Bilingual (EN/ES)

Customer service

Communication skills

Multitasking

Calm under pressure

Rapport building

Education

High school diploma or equivalent

Job description

Starting at $17.00 per hour, Pay differential for Spanish speakers.

Hours: 10:00 am to 7:00 pm

Contract: Full time

Location: Operations Campus

Position Summary

The Virtual Teller I focuses on building member trust and strengthening member relationships through superior service. As the primary contact for inquiries and transactions, the Virtual Teller is charged with embracing an attitude of lifetime learning and excelling in creating the very best member experience. The Virtual Teller’s core authority rests in his/her ability to accurately assess member needs and provide effective solutions in a kind and caring manner.

Duties & Responsibilities

• Serve Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.
• Greet and welcome every member in a professional, TREKS manner
• Answer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner whether received in-person, online, or by telephone
• Complete member transactions through interactive (digital) teller machines (ITM’s).
• Receive and process checks, cash, and mail in payments from members
• Assist members with completing check orders, and changes of address as needed; provide troubleshooting assistance per members’ request
• Supports members in researching and resolving routine questions, problems or complaints regarding TTCU products and services.
• Assist members with travel alert and debit card limit increase requests
• Mail or email documentation as needed.
• Maintain a thorough working knowledge of TTCU policies and procedures.
• Maintain knowledge of all state and federal regulations that are applicable to Virtual Teller position.
• Attend and participate in job-related training sessions.
• Maintain member confidentiality.
• Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.

Skills & Qualifications

• High school diploma or equivalent required
• Bilingual (English/Spanish) preferred
• Previous Teller, Customer Service, Retail, or Food Service experience is preferred.
• Experience meeting individual and team goals.
• Ability to build rapport with all members/callers and stay calm under pressure.
• Excellent communication skills, both oral (over the phone) and written.
• Ability to multitask accurately and promptly.

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations

Equal Housing Lender.

Federally Insured by NCUA.