Virtual Teller I

Texas Tech Federal Credit Union; Idalou (TX); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Texas Tech Federal Credit Union seeks a Virtual Teller I to build member trust and deliver superior service. The role centers on accurate needs assessment and effective, compassionate solutions through ITMs and in-person interactions.

The position emphasizes greeting members, handling inquiries via phone, online, or in person, and supporting routine transactions with care. Bilingual English/Spanish is preferred.

Qualifications

• High school diploma or equivalent required.
• Preference for bilingual (English/Spanish) abilities.
• Experience in teller, customer service, retail, or food service beneficial.
• Ability to meet individual and team goals.
• Strong communication and rapport-building skills.

Responsibilities

• Greet and assist members in a professional manner (in person, online or by phone).
• Complete transactions via interactive teller machines (ITMs).
• Receive cash/checks and process payments; handle mail-in payments.
• Assist with check orders and address changes; troubleshoot as needed.
• Research and resolve routine questions about TTCU products and services.
• Maintain confidentiality and knowledge of TTCU policies; follow regulations.
• Attend training and adapt to changing needs of the organization.

Skills

Communication

Multitasking

Customer service

Calm under pressure

Rapport building

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Position SummaryThe Virtual Teller I focuses on building member trust and strengthening member relationships through superior service. As the primary contact for inquiries and transactions, the Virtual Teller is charged with embracing an attitude of lifetime learning and excelling in creating the very best member experience. The Virtual Teller’s core authority rests in his/her ability to accurately assess member needs and provide effective solutions in a kind and caring manner.Duties & ResponsibilitiesServe Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.Greet and welcome every member in a professional, TREKS mannerAnswer member requests, inquiries, complaints, and concerns in a timely, accurate, and kind manner whether received in-person, online, or by telephoneComplete member transactions through interactive (digital) teller machines (ITM’s).Receive and process checks, cash, and mail in payments from membersAssist members with completing check orders, and changes of address as needed; provide troubleshooting assistance per members’ requestSupports members in researching and resolving routine questions, problems or complaints regarding TTCU products and services.Assist members with travel alert and debit card limit increase requestsMail or email documentation as needed.Maintain a thorough working knowledge of TTCU policies and procedures.Maintain knowledge of all state and federal regulations that are applicable to Virtual Teller position.Attend and participate in job-related training sessions.Maintain member confidentiality.Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.Skills & QualificationsHigh school diploma or equivalent requiredBilingual (English/Spanish) preferredPrevious Teller, Customer Service, Retail, or Food Service experience is preferred.Experience meeting individual and team goals.Ability to build rapport with all members/callers and stay calm under pressure.Excellent communication skills, both oral (over the phone) and written.Ability to multitask accurately and promptly.This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.