Virtual Teller: Digital Banking Concierge

Premier Credit Union; Urbandale (IA); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid volunteer time

Paid time off

Descripción de la vacante

Premier Credit Union in Urbandale, IA, is seeking a Virtual Teller to serve members via ITMs, video, phone, chat, email, and text. This role emphasizes warm, accurate, personal service and knowledge of our products and services.

Starting at $17/hour with a Monday–Friday daytime schedule and alternating Saturdays, the position offers a team-focused environment, opportunities for growth, and a commitment to work-life balance.

Formación

• Customer service experience
• Clear written and verbal communication
• Ability to work independently and in a team
• Maintain tact and composure in challenging situations
• Strong time management and problem-solving skills
• Bilingual Spanish and English a plus

Responsabilidades

• Assist members with deposits, withdrawals, check cashing, and more through ITMs, video, phone, chat, email, and text
• Teach members how to use Interactive Teller Machines and virtual channels
• Answer questions about credit union products and services, including loans, and recommend solutions
• Build lasting member relationships through ongoing service and follow-up
• Resolve member inquiries with limited supervision, partnering with teammates when needed
• Balance daily transactions accurately
• Follow security procedures, regulatory requirements, and confidentiality standards
• Support additional operational tasks as needed

Conocimientos

Customer service

Clear communication

Independent work

Team collaboration

Time management

Bilingual (Spanish/English)

Descripción del empleo

Premier Credit Union in Urbandale, IA, is seeking a Virtual Teller to serve members via ITMs, video, phone, chat, email, and text. This role emphasizes warm, accurate, personal service and knowledge of our products and services.

Starting at $17/hour with a Monday–Friday daytime schedule and alternating Saturdays, the position offers a team-focused environment, opportunities for growth, and a commitment to work-life balance.