Virtual Teller

Premier Credit Union; Urbandale (IA); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life and disability insurance

Paid volunteer time

Paid time off

Descrizione del lavoro

Premier Credit Union in Urbandale, IA, is seeking a Virtual Teller to serve members via ITMs, video, phone, chat, email, and text. This role emphasizes warm, accurate, personal service and knowledge of our products and services.

Starting at $17/hour with a Monday–Friday daytime schedule and alternating Saturdays, the position offers a team-focused environment, opportunities for growth, and a commitment to work-life balance.

Competenze

• Customer service experience
• Clear written and verbal communication
• Ability to work independently and in a team
• Maintain tact and composure in challenging situations
• Strong time management and problem-solving skills
• Bilingual Spanish and English a plus

Mansioni

• Assist members with deposits, withdrawals, check cashing, and more through ITMs, video, phone, chat, email, and text
• Teach members how to use Interactive Teller Machines and virtual channels
• Answer questions about credit union products and services, including loans, and recommend solutions
• Build lasting member relationships through ongoing service and follow-up
• Resolve member inquiries with limited supervision, partnering with teammates when needed
• Balance daily transactions accurately
• Follow security procedures, regulatory requirements, and confidentiality standards
• Support additional operational tasks as needed

Conoscenze

Customer service

Clear communication

Independent work

Team collaboration

Time management

Bilingual (Spanish/English)

Descrizione del lavoro

Virtual Teller

Premier Credit Union | 2 openings | 10951 Meredith Dr., Urbandale, IA and 1430 SW Tradition Dr, Ankeny, IA

Pay: Starting at $17/hour

Schedule: Monday-Friday daytime hours, plus every other Saturday, 8:30 AM-12:30 PM.

About the Role

As a Virtual Teller, you'll be the face of Premier Credit Union for members who bank with us through technology. You'll deliver the same warm, accurate, personal service members get at a branch through interactive teller machines (ITMs), video, phone, chat, email, and text. You'll learn and apply your knowledge of our products and services to give members effective, efficient, and professional service every time.

Is This You?

• You have customer service experience
• You communicate clearly, both verbally and in writing
• You work well independently and as part of a team
• You stay tactful and composed in difficult situations
• You solve problems and manage your time well
• You value a consistent, predictable work schedule

Credit union or banking experience and bilingual proficiency in Spanish and English are a plus.

Why Premier Credit Union?

What sets us apart from other financial institutions is our culture. We support personal and professional development, reward hard work, and encourage collaboration. We're committed to a healthy work-life balance, and we like to work hard and have fun.

Credit unions are built on the philosophy of people helping people, not treating members like just a number. We get to know our members and support them whenever we can, so you'll be making a real difference in their lives.

What You'll Do

• Assist members with deposits, withdrawals, check cashing, and more through ITMs, video, phone, chat, email, and text
• Teach members how to use our Interactive Teller Machines and become an expert in our virtual delivery channels
• Answer questions about credit union products and services, including loans, and recommend solutions that fit each member's financial needs
• Build lasting member relationships through ongoing service and follow-up
• Research and resolve member inquiries with limited supervision, partnering with teammates when needed
• Balance daily transactions accurately
• Follow all security procedures, regulatory requirements, and confidentiality standards
• Pitch in on other operational tasks as needed

Physical Requirements

• Frequent sitting while using technology
• Frequent use of hands and fingers to operate computers and other office equipment

Benefits

• 401(k) matching
• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid volunteer time
• Paid time off

Equal Opportunity Employer

Premier Credit Union is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

Background check upon hire