Virtual Teller & Customer Experience Specialist

Union Bank; Columbus Grove (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Employee Stock Ownership Plan (company

Paid Time Off

Tuition Reimbursement

Job summary

Union Bank in Columbus Grove, OH, is seeking a Virtual Teller / Communication Center Representative to join our Operations Center onsite. You will handle cash transactions, answer questions by phone or email, and resolve account inquiries with accuracy and courtesy.

The role requires strong customer service, the ability to multi-task under pressure, and familiarity with online banking tools. Training is provided, and advancement opportunities exist within a growing community bank.

Qualifications

• High school diploma or GED required.
• Experience in customer service or retail is preferred.
• Ability to multi-task and stay composed under pressure.

Responsibilities

• Perform virtual teller duties including deposits, withdrawals and payments.
• Respond to customer inquiries via phone and chat with accuracy.
• Cross-sell banking products and services when appropriate.
• Keep up to date with online banking tools and policies.

Skills

Customer service

Communication

Sales

Stress management

Multi-tasking

Education

High School diploma or GED

Job description

Union Bank in Columbus Grove, OH, is seeking a Virtual Teller / Communication Center Representative to join our Operations Center onsite. You will handle cash transactions, answer questions by phone or email, and resolve account inquiries with accuracy and courtesy.

The role requires strong customer service, the ability to multi-task under pressure, and familiarity with online banking tools. Training is provided, and advancement opportunities exist within a growing community bank.