Virtual Banker I — Personal Banking Concierge

JPMorganChase; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health care coverage

On-site health centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Job summary

Chase is seeking a friendly Virtual Banker I within Consumer Banking in Columbus, OH. You will represent our brand with hospitality, guiding clients over the phone and through digital tools to meet financial needs.

You'll deliver proactive service, learn Chase products quickly, and collaborate with teammates to provide tailored solutions while upholding risk and compliance standards. This role emphasizes client engagement and a welcoming customer experience.

Qualifications

• Demonstrated client-first attitude with hospitable service.
• Strong relationship-building and effective communication.
• Ability to learn banking products quickly and accurately.
• Team-oriented with collaborative approach.
• Commitment to risk and compliance with training.

Responsibilities

• Deliver attentive, friendly service and act with a client-first attitude to provide appropriate solutions with the team.
• Exceed client expectations by creating a warm, inviting environment.
• Handle inbound calls to identify needs and offer personalized financial solutions.
• Cultivate strong client relationships through active listening and thoughtful questioning.
• Guide clients in using Chase Mobile App, Chase.com, and ATMs.
• Aim to meet or exceed engagement and referral metrics while staying updated on products.

Skills

Client-first attitude

Relationship-building

Excellent communication

Fast learner

Team collaboration

Compliance awareness

Education

High school diploma or GED

Job description

Chase is seeking a friendly Virtual Banker I within Consumer Banking in Columbus, OH. You will represent our brand with hospitality, guiding clients over the phone and through digital tools to meet financial needs.

You'll deliver proactive service, learn Chase products quickly, and collaborate with teammates to provide tailored solutions while upholding risk and compliance standards. This role emphasizes client engagement and a welcoming customer experience.