Virtual Product Support Advisor

TurboTax; Vancouver (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with TurboTax products and tax return software. The role offers flexible hours and starts at $18.50 per hour, with opportunities for bonuses and career growth through certification programs.

Benefits

Flexible hours

Performance bonuses

Scheduled support from SMEs

Qualifications

• Enthusiastic individuals eager to learn and assist TurboTax customers.
• Ability to empathize and deliver top-notch service.

Responsibilities

• Help TurboTax customers by answering questions regarding products and tax return software.
• Provide continuous support for everything including downloading and logging in.

Skills

Communication skills

Customer service

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions involve downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist TurboTax customers.
• Strong communication skills are essential to help customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.