Virtual Product Support Advisor

TurboTax; Port Saint Lucie (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is hiring for the role of Customer Service Representative, offering flexible scheduling and competitive pay. The role involves assisting customers with TurboTax products, requiring strong communication skills and a willingness to learn. Certification is provided to ensure quality support.

Benefits

$5.00 per hour Turbo Bonus Boost

$310 Certification bonus

Flexible schedule between 8am EST and 12am midnight EST

Work from home

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.
• Ability to provide top-notch customer service.

Responsibilities

• Assist TurboTax customers with product and tax return software questions.
• Guide customers on downloading, logging in, and using TurboTax.
• Work with flexible hours and complete a certification.

Skills

Strong communication skills

Customer needs understanding

Empathy

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common queries include downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in the certification process as a TurboTax Product Expert³
• The certification process lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; more hours are encouraged
• You will be supported during live calls by an SME (Subject Matter Expert) and an MPS (Marketplace Performance Specialist) advocate

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following :

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and software.
• Ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.