Virtual Product Support Advisor

TurboTax; Grove City (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking a Customer Service Representative to provide support to users regarding their tax return software. In this flexible role with 30+ hours weekly, you'll help customers with inquiries about TurboTax products, ensuring they receive the guidance they need. Bonuses are available for participation in certification, and you can build your own schedule between 8 AM and 12 AM EST.

Benefits

Flexible hours

TurboBonus Boost

Qualifications

• No specific accounting background needed.
• Enthusiastic individuals with a desire to assist customers are sought.
• Ability to understand and empathize with customer needs.

Responsibilities

• Answer customer questions regarding TurboTax products and tax return software.
• Provide continuous support for downloading, logging in, and basic navigation.
• Assist with printing, filing, and basic tax questions.

Skills

Communication skills

Customer empathy

Willingness to learn

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus just for participating in certification as a TurboTax Product Expert³.
• Certification takes place over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required. Want to work more? Go for it!¹
• You will be assigned an SME (Subject Matter Expert) who will support you during live calls, along with an MPS (Marketplace Performance Specialist) advocate.

Required Experience & Skills

To succeed in this role as a Service Provider for TurboTax, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist TurboTax customers with their questions.
• Strong communication skills are essential for assisting customers with TurboTax products and software. You should be able to articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while driving innovation and providing top-notch service.