Oxbox Technical Training and Support Specialist

Trane Technologies; Tyler (TX); Remote; USD 75,000 - 100,000; Full time

Job summary

A leading company in HVAC solutions is seeking a Technical Training and Support Specialist to drive training initiatives within the distributor network. This role involves creating and conducting training sessions for HVAC technical support staff, ensuring effective product knowledge and installation practices, while also assisting in sales strategies for the Oxbox brand. Ideal candidates will bring significant HVAC experience, strong communication skills, and the ability to work collaboratively across diverse teams.

Benefits

Health insurance from day one

401K match up to 6%

Paid time off for volunteer and parental needs

Qualifications

• 10 years HVAC Technician experience required.
• 2 years technical leadership and/or training experience desired.
• Ability to perform standard technician services independently.

Responsibilities

• Train and develop distributor service technician support teams.
• Execute hands-on training at distribution centers.
• Cultivate relationships within distributor organizations.

Skills

Technical Knowledge

Hands-On Experience

Effective Communication

Organizational Skills

Team Collaboration

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Salesforce

Job description

AtOxboxand through our partnership withTrane Technologies^TM, we provide affordable and durable home-heating and cooling solutions.

Job Summary：

The Technical Training and Support Specialist serve as the technical expert, supporting the Oxbox distributor network, advising distributors’ technician support staff, business partners and customers on the Oxbox product line, installation and servicing best practices.This role is responsible for the development and training of HVAC technicians, including traveling to HVAC distribution centers, creating training webinars and virtual training modules to train technical support staff on the Oxbox brand of HVAC equipment, emphasizing it’s durability, reliability and overall excellence.This aspect of the role includes a sales component, persuading distributors on the benefits of the Oxbox brand.

Where is the work:

This role is classified as remote within a geography and will require up to 60% travel.

What You Will Do:

• Technical Expertise: Serve as the technical expert within the distributors service team
• Training and Development: Train and develop distribution service technician support teams who in turn train contractor service technicians performing the repair, retrofit, replacement, maintenance, start-up, in warranty service, general service of customer’s HVAC equipment & systems
• Training Plans: Develop training plan for distributor service technicians based on assessment results, evolving the action plan to identify and meet training needs of distributors’ technicians to meet Oxbox HVAC solution requirements
• Hands-On Training: Execute hands-on and on-site training to distribution centers to train technical support staff on Oxbox brand of HVAC equipment
• Trusted Advisor Role: Cultivate strong working relationships within all organizational levels of current distributors, facilitate needed technical training, and integrate customer goals
• Consultation: Provide knowledge and consultation in developing HVAC system related solutions for technical problems to distributor technical team
• Information Dissemination: Responsible for disseminating service bulletin’s, best practice, legislative, environmental, and health & safety information to technicians, associates & customers when required.
• Productivity Management: Manage productivity by generating parts reports and optimizing warranty costs

What You Will Bring:

• Technical Knowledge: Extensive knowledge of air conditioning theory and practical experience coupled with extensive knowledge of HVAC service industry practices and related legislation, including health & safety and environmental compliance.
• Hands-On Experience: Ability to perform standard service technicians independently (maintenance, repairs, advanced services, etc.)
• Effective Communication: Ability to present subject matter virtually and in person.
• Technical Proficiency: Strong computer usage skills, particularly with Microsoft Office and Salesforce.
• Organizational Skills: Excellent organization, communication, and interpersonal skills.
• Personal Attributes: Agility, self-motivation, goal orientation, and resilience.
• Team Collaboration: Ability to work well in a team environment with diverse members of different backgrounds and experiences to achieve business results.
• Home Office: Must have private home office availability and reliable high-speed internet service.
• Travel: Ability to travel up to 50%.
• Experience: 10 years of HVAC Technician experience, 2 years of technical leadership and/or training experience.Sales experience desired, but not required
• Education Requirements: High school or equivalent

Thrive at work and at home:

• Benefitskick in onDAY ONEfor youandyour family, including health insurance –WE DARE TO CARE!
• 401Kmatchup to 6%.
• Paid time off,including in support ofvolunteerandparental leave needs.

Base Pay Range:Starts at $75,000 - $100,000 based on experience.

Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.