Virtual Product Support Advisor

TurboTax; Greensboro (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is hiring Customer Service Representatives to provide assistance with TurboTax products and tax software. This flexible, work-from-home position offers competitive pay and bonuses for participation in certification training. Candidates should possess strong communication skills and a willingness to learn. Join the team and help customers navigate their tax needs.

Benefits

Flexible Schedule

Turbo Bonus Boost

Certification Bonus

Qualifications

• No specific accounting background required; enthusiastic individuals are preferred.
• Strong communication skills essential for customer assistance.
• Ability to understand customer needs and deliver excellent service.

Responsibilities

• Assist customers by answering questions related to TurboTax products.
• Provide continuous support for common inquiries.
• Build your own flexible schedule with a minimum of 30 hours per week.

Skills

Communication

Customer Service

Problem Solving

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. We provide continuous support throughout.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 Bonus just for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, drive innovation, and deliver excellent service.