Virtual Product Support Advisor

TurboTax; The Colony (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

TurboTax is hiring a Customer Service Representative to assist customers with inquiries related to their products and tax return software. The role involves answering questions on various topics while providing exceptional service. With flexible hours, a base pay of $18.50 per hour, and additional bonuses for hard work and certification, this opportunity offers a rewarding experience in a supportive environment.

Benefits

$5.00 per hour Turbo Bonus Boost

Earn a $310 bonus for certification

Flexible scheduling

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn and assist customers.
• Clear and empathetic articulation of solutions necessary.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer inquiries related to downloading, logging in, and basic navigation.
• Provide continuous support with the help of an SME.

Skills

Strong communication skills

Customer empathy

Problem-solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and answering simple tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers with TurboTax products and software. Clear and empathetic articulation of solutions is necessary.
• The ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.