Virtual Product Support Advisor

TurboTax; Spokane Valley (WA); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with TurboTax products via flexible hours. No prior tax experience is needed, making it a great opportunity for motivated individuals to join a supportive environment, with competitive hourly wages and bonus opportunities.

Benefits

Flexible working schedule

$5.00 Turbo Bonus Boost

$310 Certification bonus

Qualifications

• No specific accounting background needed; enthusiastic individuals preferred.
• Strong communication skills essential for guiding customers.

Responsibilities

• Assist customers with TurboTax products, answering queries about tax return software.
• Support customers in navigating TurboTax functionalities and resolving issues.

Skills

Communication skills

Customer service

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common questions include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax inquiries. We provide continuous support throughout.
• Get paid $18.50 per hour¹
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th, with unlimited hours available. To qualify, you must work at least 8 hours on April 13th, 14th, and 15th.
• Earn a $310 Bonus for participating in the certification process as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• A minimum of 30 hours per week is required; you can work more if desired
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the (MPS) Marketplace Performance Specialist

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is necessary. Enthusiastic individuals eager to learn and assist customers are preferred.
• Strong communication skills are essential for helping customers navigate TurboTax products and software. Clear and empathetic articulation is key.
• The ability to understand customer needs, empathize, and deliver top-notch service while driving innovation.