Virtual Product Support Advisor

TurboTax; Raleigh (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Join TurboTax as a Customer Service Representative, where you'll assist customers with product questions and tax software. No prior experience is required, as you'll receive support from experts and be able to set flexible work hours. This role offers a competitive hourly wage plus bonuses for certification.

Benefits

$310 Certification bonus

$5.00 per hour Turbo Bonus Boost

Qualifications

• No specific accounting background needed.
• Enthusiasm and willingness to learn are key.
• Strong communication skills to assist customers clearly and empathetically.

Responsibilities

• Assist customers with questions about TurboTax products and tax software.
• Navigate through downloading, logging in, and filing taxes.
• Support customers through live calls with expertise.

Skills

Strong communication skills

Customer service orientation

Enthusiasm and willingness to learn

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home with a flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour certification
• Join over 2000+ people at TurboTax
• No prior tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers with questions regarding products and tax software, including downloading, logging in, basic navigation, importing documents, printing, filing, and answering basic tax questions. Continuous support will be provided.
• Earn $18.50 per hour¹
• Receive a $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours on April 13th, 14th, and 15th.
• Get a $310 bonus for participating in the certification process as a TurboTax Product Expert³
• Certification lasts 3 days
• Set your own schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background needed; enthusiasm and willingness to learn are key
• Strong communication skills to assist customers clearly and empathetically
• Ability to understand customer needs, innovate, and deliver excellent service