Virtual Product Support Advisor

TurboTax; Mesa (AZ); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is hiring Customer Service Representatives to assist customers with their products and tax return software. This remote role offers flexible scheduling, competitive pay at $18.50 per hour, and additional bonuses for certification. Ideal candidates will have strong communication skills and a willingness to learn.

Benefits

Flexible schedule

Certification bonus of $310

Turbo Bonus Boost of $5.00 per hour during promotional periods

Qualifications

• Enthusiastic individuals eager to learn and assist customers preferred.
• Strong communication skills to assist customers with TurboTax products.

Responsibilities

• Assist TurboTax customers with questions about products and tax return software.
• Provide continuous support during live calls.

Skills

Communication

Customer service orientation

Job description

Role Highlights :

• Get paid $18.50 per hour¹ + $310 Certification bonus
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday
• Complete a fast 20-hour Certification
• TurboTax is hiring 2000+ people
• No tax experience required

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions about TurboTax products and tax return software. Common topics include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th to 15th, with unlimited hours available. To qualify, work at least 8 hours each day on April 13th, 14th, and 15th.
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³
• Certification lasts 3 days
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday
• Minimum 30 hours per week required; more hours are welcome
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in a Marketplace Performance Specialist (MPS)

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background required. Enthusiastic individuals eager to learn and assist customers are preferred.
• Strong communication skills to clearly and empathetically assist customers with TurboTax products and software.
• The ability to understand customer needs, drive innovation, and deliver excellent service.