Technical Support Specialist - Sandvik Coromant

Sandvik; Mebane (NC); Remote; USD 65,000 - 85,000; Full time

Job summary

A leading company in tooling solutions, Sandvik Coromant, seeks a Technical Support Specialist. This role involves delivering exceptional customer service, providing technical support, and analyzing customer interactions to improve experiences. Candidates should be skilled in troubleshooting within a manufacturing environment, with a focus on promoting digital tools and solutions.

Benefits

Health Insurance

Dental Insurance

Disability Insurance

401(k) Retirement Plan

Professional Development Opportunities

Career Advancement Opportunities

Qualifications

• Proficient in written/verbal English, second language in some markets.
• 2-5 years' experience in a metal cutting manufacturing environment.
• Ability to read and understand customer part drawings.

Responsibilities

• Provide technical support for products, applications & digital solutions.
• Capture leads and analyze customer satisfaction data.
• Process requests through CRM case management.

Skills

Technical Support

Customer Focus

Troubleshooting

Communication

Job description

Sandvik Coromant is looking for a

Technical Support Specialist

Location – Flexible within US (Need to cover the west coast time zone)

Sandvik Coromant is the world’s leading supplier of tools, tooling solutions and know-how for the metalworking industry. We believe that engineering is the lifeblood of society - developing, changing, molding and evolving our everyday lives. New opportunity awaits as we enter the future of manufacturing. And we want you to join us!

We are now looking for a curious, confident and business-oriented Technical Support Specialist – someone who wants to ensure successful delivery of our world class premium Customer Experience, focusing on services for today, with the needs of tomorrow in mind. Are you that someone?

Key performance areas

• As Technical Support Specialist, you are a member of the Sandvik Coromant Sales Operations team with accountability for the strategic direction of the global sales organization, establishing and reaching the objectives of the sales operations function.
• The Technical Support Specialist is responsible for performing customer technical support for products, applications & digital solutions related to Sandvik Coromant total offer via telephone, email and online chat service, capture leads and turn into opportunities.
• Follow up on Customer Satisfaction, phone/chat data analysis and sales generated through this customer interaction.

Other important responsibilities

• To build and inspire an environment of continuous improvement, making best use of resources, technology and opportunities available anchored from global processes and systems, including:
• Providing technical and application support via contact center (phone, chat), MS Teams and email for customers, channels, partners and internal employees related to physical products, digital tools and services. This includes, turning, milling, drilling and tool holding product and technical data selection such as cutting data, speeds, feeds, etc.
• Processing requests from first line support through CRM case management
• Capturing and create leads based on incoming customer, channel and partner requests.

Your background and profile

• Proficient in written/verbal English is required, a second language required in some markets
• Two - Five years’ experience in a metal cutting manufacturing environment
• Able to read and understand customer part drawings
• Ability to work through a process and troubleshoot
• Promote the online & mobility tools to all stakeholders
• Continuous education on new products offering and industry trends
• Cross border support for stakeholders in multiple markets
• Chat support in multiple languages using contact center solution with translation tool

Your personality inspires us! With strong integrity and a great ability to lead others, you are both capable and genuinely interested in managing and motivating teams and individuals in a virtual, cross-functional and global organization.

You easily create an open and trusting environment, where commitment, collaboration and results are key drivers. Being a natural communicator with sincere customer focus, you interact successfully with all our stakeholders, and you embrace any opportunity to represent our business and shape a profitable marketing position. On top of this, you bring a structured and holistic approach as you work to execute strategies and meet our objectives.

At Sandvik Coromant, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and our customers, and we are looking forward to meeting you.

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental and disability insurance, and a 401(k)-retirement savings plan. In addition, we provide opportunities for professional competence development and training, as well as opportunities for career advancement.

How to apply

For immediate consideration, please visit www.sandvik.com/careers to apply to the Technical Support Specialist position, Job ID: R0080253.

At Sandvik Coromant, we believe that diversity of experience, perspective and background leads to a better environment for our employees, our business and our customers. We’re looking forward to meeting you!

Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at [e-mail]. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.