Onboarding & Support Specialist - Ed Tech

YourCode Recruitment; New York (NC, NY); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading innovator in the EdTech space seeks an Onboarding & Support Specialist to enhance client success within higher education. This position focuses on designing onboarding programs, conducting training, and providing support to academic stakeholders. Join a purpose-driven team that values education and innovation, offering competitive salary and opportunities for professional growth.

Benefits

Competitive salary and benefits

Opportunities for professional growth and development

Supportive team culture

Qualifications

• Experience in roles related to learning and development or instructional design.
• Familiarity with EdTech tools and LMS platforms.
• Experience in onboarding and training.

Responsibilities

• Design tailored onboarding programs for academic institutions.
• Lead engaging virtual and in-person training sessions.
• Create user-friendly training materials.

Skills

Communication

Problem-Solving

Project Management

Education

Experience in higher education or instructional design

Tools

EdTech tools

LMS platforms

Job description

Onboarding & Support Specialist (Higher Ed Experience)

Location: USA Remote (Ideally East Coast or Central due to timezone and UK collaboration)

Employment Type: Full-time

About Us:

We are a leading innovator in the EdTech space, committed to transforming education through e-portfolios. We partner with higher education institutions to empower educators and learners with cutting-edge tools, platforms, and resources. As we expand our US team, we seek a dynamic Onboarding & Support Specialist to ensure seamless adoption of our solutions within the higher education sector, focusing on Onboarding, Training, and Learning Design.

About the Role:

The Onboarding & Support Specialist will play a key role in client success by providing exceptional training, support, and onboarding to academic stakeholders, along with expertise in Learning Design. Your higher education experience and passion for transformative learning will help faculty, staff, and students maximize our EdTech solutions.

Key Responsibilities:

• Design tailored onboarding programs for academic institutions.
• Lead engaging virtual and in-person training sessions for faculty and staff.
• Create clear, user-friendly training materials and resources.
• Act as the primary contact for onboarding projects, ensuring smooth transitions and addressing challenges.
• Collect feedback to improve onboarding strategies and product usage.
• Collaborate with sales, product, and customer success teams to align client expectations.
• Stay informed about trends in higher education and online learning to better serve clients.

Qualifications:

• Experience in higher education roles related to learning and development, instructional design, or training.
• Familiarity with EdTech tools, LMS platforms, or similar solutions.
• Experience in onboarding, training, and learning design.
• Excellent communication and presentation skills, capable of simplifying complex concepts.
• Proactive problem-solving and strong project management skills.
• Passion for education, technology, and supporting others’ success.

Why Join Us?

• Be part of a purpose-driven company transforming education.
• Work with a supportive, innovative team.
• Help grow and shape our US team as one of its first members.
• Competitive salary and benefits.
• Opportunities for professional growth and development.