Bilingual Clinical Support Specialist

Vheda Health; Columbia (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

Vheda Health is hiring a Bilingual Clinical Support Specialist for a full-time remote position. This role involves triaging and managing care for underserved populations, requiring strong technology and communication skills, along with an active RN license. Occasional travel to Columbia, MD, may be needed.

Benefits

Health insurance (medical, dental, vision, LTD, STD, life)

401(k)

Unlimited PTO

11 paid holidays

Team events

Qualifications

• 1-3 years in critical care experience required.
• Knowledge of chronic disease management essential.
• Understanding HEDIS/NCQA standards is preferable.

Responsibilities

• Contact members promptly regarding abnormal vital signs.
• Assist members with mobile care devices.
• Educate members on when to seek emergency care.

Skills

Fluent in Spanish

Proficient with technology

Effective remote communication skills

Education

Active RN license

Job description

Important Notice

Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. All active career postings can be found at www.vheda.com/careers.

About Vheda Health

VhedaHealth is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience, our programs provide access to care from anywhere, helping health plans improve outcomes.

We’re Hiring: Bilingual Clinical Support Specialist

This full-time, remote role impacts underserved populations by triaging, delegating, assessing risks, and closing care gaps. Responsibilities include contacting individuals with abnormal vital signs, assessing health needs, and documenting interactions. Occasional travel to Columbia, MD, up to four times per year may be required.

Key Responsibilities

1. Immediate Outreach: Contact members promptly regarding abnormal vital signs.
2. Mobile Care Management: Assist members with mobile care devices.
3. Risk Identification: Communicate risks and educate members on device ranges.
4. Health Education: Educate on symptoms and when to seek emergency care.
5. Resource Maximization: Help members access available resources.
6. Team Collaboration: Support care team efforts, including health coaches and support staff.

Required Qualifications

• Fluent in Spanish
• Active RN license
• 1-3 years in critical care
• Knowledge of chronic disease management
• Proficient with technology
• Effective remote communication skills

Preferred Skills

• ER experience
• Experience with diverse populations
• Medicaid/Medicare knowledge
• Telephonic outreach experience
• Motivational Interviewing familiarity
• Care coordination or case management experience
• HEDIS/NCQA standards knowledge
• Spanish fluency (preferred but not required)

Location Preference

Priority given to candidates in Florida, Illinois, and Kentucky. This role is remote.

Benefits

• Health insurance (medical, dental, vision, LTD, STD, life)
• 401(k)
• Unlimited PTO
• 11 paid holidays
• Team events

Equal Opportunity Employment

We celebrate diversity and are committed to equal opportunity employment for all applicants and employees, regardless of protected statuses.