Virtual Product Support Advisor

TurboTax; Mesquite (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to assist clients with TurboTax products. This role offers flexible scheduling, allowing you to work between 8 AM and midnight EST, and requires a minimum of 30 hours per week. You'll be supported by experienced professionals and can earn additional bonuses for your commitment and participation in certification programs. If you have strong communication skills and a passion for helping others, this opportunity is perfect for you!

Benefits

Flexible Hours

TurboBonus Boost

Certification Bonus

Qualifications

• Enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Communication Skills

Customer Service

Problem-Solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost of $5.00 per hour: Enjoy this bonus from April 9th through 15th with unlimited hours available. To qualify, work a minimum of 8 hours on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; more hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is necessary. Enthusiastic individuals eager to learn and assist customers are ideal.
• Strong communication skills are essential for helping customers effectively and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.