Clinical Support Specialist (Remote - CDCES)

Tandem Diabetes Care; Phoenix (AZ); Remote; USD 72,000 - 91,000; Full time

Job summary

Tandem Diabetes Care seeks a Clinical Support Specialist to provide product education and support for diabetes management. You will conduct remote training sessions and assist customers through technical support interactions. This role values diverse backgrounds and offers a supportive work environment with competitive benefits.

Benefits

Health coverage

Paid holidays

Paid time off (PTO)

401k with match

Qualifications

• Excellent verbal and written communication skills.
• Experience with diabetes self-management and equipment.
• Ability to effectively educate and mentor patients.

Responsibilities

• Provide product education and technical support primarily via phone/video.
• Document customer interactions in CRM.
• Conduct remote pump training sessions and virtual education classes.

Skills

Communication skills

Diabetes self-management

Coaching

Presenting educational content

Adaptability

Microsoft Office

CRM software

Knowledge of HIPAA

Education

RN, RD, RPh, or equivalent experience

CDCES certification or eligibility

Bilingual in English/Spanish

Job description

Clinical Support Specialist (Remote - CDCES)

Join us as a Clinical Support Specialist (Remote - CDCES) at Tandem Diabetes Care.

GROW WITH US: Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and healthcare providers through a positively different experience. We aim to innovate daily, prioritize people, and uphold a no-shortcuts approach that has made us a leader in diabetes technology.

STAY AWESOME: We manufacture the t:slim X2 insulin pump with Control-IQ technology and support a human-centered design approach. Many team members live with diabetes or have loved ones impacted by it, making our work personal and driven by a commitment to the cause. Learn more at tandemdiabetes.com.

A DAY IN THE LIFE: The Clinical Support Specialist (CL SS) provides product education, training, and support primarily via phone or video. Responsibilities include handling escalated technical/clinical support, documenting interactions, and promoting best practices in diabetes care. The role involves responding to inbound support requests, conducting remote pump training, virtual educational classes, and possibly traveling to support clinical education in various U.S. locations.

• Respond promptly to clinical support needs transferred from Customer Technical Support (CTS).
• Conduct scheduled video pump training sessions.
• Use video tools (Teams, Zoom) to assess and resolve customer issues.
• Provide education and training using approved materials and guidelines.
• Document customer interactions thoroughly in CRM.
• Coordinate with field teams and identify safety issues.
• Act as a customer advocate.
• Travel as needed to provide interim clinical education and support in various territories.

YOU’RE AWESOME AT:

• Excellent communication skills.
• Proficient in diabetes self-management and related equipment.
• Effective in coaching and resolving product issues.
• Skilled in presenting educational content via phone/video.
• Adaptable and calm in changing situations.
• Proficient in Microsoft Office and familiar with CRM software.
• Knowledge of HIPAA preferred.

EXTRA AWESOME:

• RN, RD, RPh, or equivalent experience.
• Certified Diabetes Care and Education Specialist (CDCES) or eligible.
• Bilingual in English/Spanish preferred.

WHAT’S IN IT FOR YOU? Innovative technology, a supportive culture, and comprehensive benefits, including health coverage, paid holidays, PTO, and 401k with match. Learn more at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US! We value diversity and encourage all qualified candidates to apply, regardless of meeting 100% of the job criteria. Tandem is an equal opportunity employer.

COMPENSATION & BENEFITS: Starting at $72,000 - $90,100 annually, with bonuses and benefits including health insurance, paid time off, and 401k. Compensation varies based on experience and location.

YOU SHOULD KNOW: Criminal background checks and drug screening are part of our hiring process. We comply with Fair Chance laws and respect your privacy rights under CCPA if applicable.

REFERRALS: Know someone suitable? Share this opportunity!

NOTE: Applicants must be authorized to work in the U.S. without sponsorship. The position remains open until filled.