Virtual Product Support Advisor

TurboTax; Louisville (KY); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, where you'll assist customers with TurboTax products. Enjoy flexible hours, earn bonuses, and receive support from experts. Ideal for enthusiastic individuals who excel in communication.

Benefits

Flexible hours

TurboBonus Boost

Certification Bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer questions related to downloading, logging in, and filing.

Skills

Communication

Customer Service

Problem Solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include Downloading, Logging In, Basic Navigation, Importing Documents, Printing, Filing, and basic Tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, work at least 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 Bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; feel free to work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in the Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers understand TurboTax products and software solutions clearly and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.