Virtual Product Support Advisor

TurboTax; McAllen (TX); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative, assisting customers with TurboTax products and tax inquiries. Enjoy flexible hours and a supportive environment while earning competitive pay and bonuses. No specific accounting experience is needed, just a passion for helping others.

Benefits

TurboBonus Boost: $5.00 per hour bonus

Earn a $310 bonus for certification

Flexible hours

Qualifications

• No specific accounting background is required.
• Enthusiastic individuals eager to learn and assist customers.

Responsibilities

• Assist TurboTax customers with questions about products and tax return software.
• Provide continuous support during live calls.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th to 15th with unlimited hours available. To qualify, work at least 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• Minimum 30 hours per week required; additional hours are welcome.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate in a Marketplace Performance Specialist (MPS).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to clearly and empathetically help customers with TurboTax products and tax questions.
• Ability to understand customer needs, drive innovation, and deliver excellent service.