Virtual Product Support Advisor

TurboTax; Brentwood (TN); Remote; Part time

Job summary

Join a leading company as a Customer Service Representative, where you will assist customers with TurboTax products and tax return software. Enjoy flexible hours, a competitive hourly wage, and bonuses for certification. This role is perfect for enthusiastic individuals eager to learn and help others.

Benefits

Turbo Bonus Boost

Flexible Schedule

Certification Bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn are encouraged to apply.

Responsibilities

• Assist TurboTax customers with product-related inquiries.
• Provide continuous support and guidance during live calls.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. Continuous support will be provided.
• Get paid $18.50 per hour¹.
• Enjoy a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate (Marketplace Performance Specialist).

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in:

• No specific accounting background is required. Enthusiastic individuals eager to learn and assist customers are encouraged to apply.
• Strong communication skills are essential for helping customers understand TurboTax products and software solutions clearly and empathetically.
• The ability to understand customer needs, drive innovation, and deliver top-quality service is important.