Virtual Product Support Advisor

TurboTax; Parma (OH); Remote; Part time

Job summary

Join a leading company as a Customer Service Representative, where you'll assist customers with TurboTax products and tax return software. Enjoy flexible hours, a competitive hourly wage, and bonuses for certification and performance. This role focuses on delivering excellent customer service and support.

Benefits

Flexible Hours

TurboBonus Boost

Certification Bonus

Qualifications

• No specific accounting background required, eager to learn and assist customers.
• Strong communication skills are essential for helping customers effectively.

Responsibilities

• Assist customers with TurboTax products and tax return software.
• Answer inquiries about downloading, logging in, and filing taxes.

Skills

Communication

Customer Service

Problem Solving

Job description

More about the role :

• As a Customer Service Representative, you will assist TurboTax customers by answering questions related to TurboTax products and tax return software. Common inquiries include downloading, logging in, basic navigation, importing documents, printing, filing, and simple tax questions. We provide continuous support to help you succeed.
• Get paid $18.50 per hour¹.
• TurboBonus Boost: Enjoy an additional $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work at least 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate from the Marketplace Performance Specialist team.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for helping customers effectively and empathetically.
• Ability to understand customer needs, drive innovation, and deliver excellent service.