Virtual Product Support Advisor

TurboTax; Cape Coral (FL); Remote; Full time

Job summary

TurboTax is seeking a Customer Service Representative to assist customers with their questions regarding TurboTax products and tax software. This role offers flexible hours and the opportunity to earn bonuses for participation in certification and additional work. Strong communication skills and a willingness to learn are essential.

Benefits

TurboBonus Boost

Flexible hours

Certification bonus

Qualifications

• No specific accounting background required; seeks enthusiastic individuals.
• Strong communication skills essential for assisting customers.

Responsibilities

• Help TurboTax customers with questions about products and software.
• Build your own schedule with flexible hours.
• Support provided during live calls.

Skills

Communication

Customer Service

Job description

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions involve downloading, logging in, getting started with basic navigation, importing documents, printing, filing, and very basic tax questions. We provide continuous support for everything.
• Get paid $18.50 per hour¹
• TurboBonus Boost: Enjoy a $5.00 per hour bonus from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Earn a $310 bonus just for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls, and an MPS (Marketplace Performance Specialist) will advocate for you.

Required Experience & Skills

To succeed as a TurboTax Service Provider, you should be proficient in the following:

• No specific accounting background is required; we seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential for assisting customers with TurboTax products and software. Clear, empathetic articulation of solutions is necessary.
• The ability to understand and empathize with customer needs while driving innovation and delivering top-notch service.