Virtual Product Support Advisor

TurboTax; Kentwood (MI); Remote; USD 60,000 - 80,000; Full time

Job summary

TurboTax is seeking enthusiastic individuals for the role of Customer Service Representative. This position offers flexible hours and competitive pay, assisting customers with TurboTax products and tax return software. You’ll receive support from Subject Matter Experts and have opportunities for bonuses through participation in certification training.

Benefits

Turbo Bonus Boost

Flexible schedule

Continuous support from SMEs

Certification rewards

Qualifications

• Proficient in assisting customers with TurboTax products.
• Strong communication and articulating solutions clearly.
• Ability to understand and empathize with customer needs.

Responsibilities

• Help TurboTax customers with questions about products and software.
• Provide continuous support for various tasks like importing documents and filing.
• Participate in certification to become a TurboTax Product Expert.

Skills

Communication

Empathy

Job description

• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
• Fast 20 hour Certification
• TurboTax is looking 2000+ people

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.
• Get paid $18.50 per hour¹
• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
• Earn a $310 Bonus Just for Participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sundayâ´
• Minimum 30 hours per week required, want to work more? Go for it!¹
• You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

Required Experience & Skills

To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following :

• This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
• Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
• The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.