Personal Banker - Memphis, TN

Firefighters First Credit Union; Memphis (TN); On-site; USD 63,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental & Vision benefits

Life insurance

AD&D, short/long-term disability

401k with match

Education reimbursement

Pet insurance

PTO

Job summary

Firefighters First Federal Credit Union invites you to join our Memphis branch as a Financial Service Consultant II (Personal Banker). You will establish and grow member relationships, guiding them through deposits, loans, and accounts while delivering a full-service experience.

We seek a proactive team player with at least 2 years in a credit union or bank setting, who can open accounts, process loans, and maintain member trust in a service-first environment.

Qualifications

• Minimum 2 years experience as a personal banker at a credit union or bank setting.
• Proven initiative and proactive member interactions to identify opportunities for improvement.
• Experience with consumer loan applications and processing.
• Experience with account opening and teller transactions.
• Team player mentality and positive work environment contribution.
• Passion for serving the community.
• All candidates bondable and compliant with regulatory requirements.

Responsibilities

• Recommend financial products and services to meet members’ financial needs.
• Assist members with consumer loan applications.
• Process and manage member accounts and transactions (deposits, investments, new/sub-accounts).
• Process cash transactions, maintain cash drawers and vault balances.
• Foster a positive, collaborative work environment and uphold the credit union’s values.

Skills

Customer service

Proactive communication

Loan processing

Account opening

Teller transactions

Team collaboration

Bondable

Community service

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Banker - Memphis, TN

Regular Full-Time Memphis, TN, US

Salary Range: $63,255.00 To $70,283.00 Annually

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening in our Memphis, TN branch for a Financial Service Consultant II (Personal Banker) to join our team!

Financial Service Consultant II is responsible for establishing new member relationships and interfacing with members to provide a full-service experience.

Typical responsibilities:

• Recommend financial products and services to meet members’ short and long-term financial needs.
• Assist members with completing consumer loan applications.
• Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts.
• Process cash transactions for members, maintain cash drawers, and daily balance of vaults and branch cash.
• Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.

Basic Qualifications:

• Minimum 2 years experience as a personal banker at a credit union or bank setting
• Proven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement.
• Experience with consumer loan application and processing.
• Experience with account opening and teller transactions.
• A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.
• Passion for serving the community
• High School Diploma or GED
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [e-mail].