Virtual Member Services Associate I

Atlantic Federal Credit Union; South Portland (ME); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Atlantic Federal Credit Union in Maine seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. You will support a virtual team focused on strengthening member service with strong communication and problem-solving skills.

The role requires onsite work during training in South Portland, ME and hybrid work after successful completion, with a culture focused on growth and development.

Qualifications

• One to three years of similar or related experience.
• Proficiency in Microsoft suite of products, including: Excel, Word, and PowerPoint preferable.
• Previous experience in financial institutions a plus.
• Ability and willingness to learn new systems and programs.
• Strong attention to detail.
• Note: Required Saturday rotation coverage.

Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

Skills

Customer service

Communication

Attention to detail

Team player

Willingness to learn

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Atlantic Federal Credit Union in Maine seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. You will support a virtual team focused on strengthening member service with strong communication and problem-solving skills.

The role requires onsite work during training in South Portland, ME and hybrid work after successful completion, with a culture focused on growth and development.