Virtual Member Service Representative I (Hybrid)

Atlantic Federal Credit Union; South Portland (ME); Hybrid; USD 30,000 - 33,000; Full time

Job summary

Atlantic Federal Credit Union in Maine seeks a Virtual Member Service Representative to deliver a personalized experience through our Digital and Video channels. You will support a virtual team focused on strengthening member service with strong communication and problem-solving skills.

The role requires onsite work during training in South Portland, ME and hybrid work after successful completion, with a culture focused on growth and development.

Qualifications

• One to three years of similar or related experience.
• Proficiency in Microsoft suite of products, including: Excel, Word, and PowerPoint preferable.
• Previous experience in financial institutions a plus.
• Ability and willingness to learn new systems and programs.
• Strong attention to detail.
• Note: Required Saturday rotation coverage.

Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

Skills

Customer service

Communication

Attention to detail

Team player

Willingness to learn

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Description

Are you ready to build a bright future in Maine's banking industry? Take your career to the next level with an organization that prioritizes your professional growth and development.

Job Type

Full-time

Description

Atlantic Federal Credit Union, Maine's leading credit union, seeks a Virtual Member Service Representative highly motivated to deliver a unique personalized experience through our Digital and Video channels. Successful candidates with excellent communication and problem-solving skills will join a virtual team focused on strengthening our industry-leading member service.

At Atlantic, our employees have built a high achievement/high support culture, and we are looking for more people to help shape and influence our future.

Job Responsibilities

• Assist in completing transactions, including opening new personal and business accounts, referring consumer, real estate and commercial loans.
• Identify loan needs and opportunities for new and existing members. Act as a key team player in member service by uncovering new opportunities during all member interactions.
• Assist in account maintenance, which can include stop payments, check orders, address changes, etc.

If you have a desire to deliver exceptional customer service, then Atlantic Federal Credit Union has an opportunity for you. We help our members do better every day and we are ready to add to our team.

This position will be required to work onsite in our South Portland, Maine location during training period and hybrid after successful completion.

Atlantic is proud to be an Equal Opportunity Employer

Requirements

• One to three years of similar or related experience.
• Proficiency in Microsoft suite of products, including: Excel, Word, and PowerPoint preferable.
• Previous experience in financial institutions a plus.
• Ability and willingness to learn new systems and programs.
• Strong attention to detail.
• Note: Required Saturday rotation coverage.

Salary Description

$22.00/hr.