Virtual Loan Solutions Specialist

Mariner-Finance; Plano (TX); On-site; USD 25,000 - 32,000; Full time

Job summary

Mariner Finance, based in Plano, TX, is seeking a Customer Service/Sales Associate to support branch operations and deliver virtual and in-person services related to personal financial lending, collections, and sales.

You will strive to meet or exceed individual and branch goals, process loan applications, analyze credit information, and assist customers with delinquency while complying with laws and company policies.

Qualifications

• High school diploma or equivalent.
• Minimum of one year in a customer service or sales position.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office or similar programs.
• Reliable transportation required.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned work location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Responsibilities

• Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Assists customers via online and by telephone to open and service their accounts.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer Service

Problem Solving

Communication Skills

MS Office

Reliable transportation

Time management

On-site work

Insurance licenses

Sales

Call center experience

Some college

Spanish bilingual

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Job description

Mariner Finance, based in Plano, TX, is seeking a Customer Service/Sales Associate to support branch operations and deliver virtual and in-person services related to personal financial lending, collections, and sales.

You will strive to meet or exceed individual and branch goals, process loan applications, analyze credit information, and assist customers with delinquency while complying with laws and company policies.