Senior Account & Loan Solutions Advisor

Mariner Finance; Florida; On-site; USD 51,577,000 - 54,873,000; Full time

Job summary

Mariner Finance is seeking a Frontline Customer Service/Sales Associate in Florida to provide loan solutions and exceptional service at the branch. You will process applications, analyze financial information, and engage customers with past-due balances to resolve delinquency while aiming to meet branch KPIs.

The role requires at least two years in customer service or sales, a high school diploma, reliable transportation, and strong communication skills.

Qualifications

• Two or more years of customer service or sales experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication.
• Must obtain licenses to sell insurance products.
• Must perform work at assigned branch location.

Responsibilities

• Provide exceptional customer service by solving problems and presenting loan solutions.
• Process credit loan applications and analyze financial information.
• Proactively contact customers with past due balances to offer solutions.
• Meet or exceed sales goals for company products and services.
• Learn applicable federal, state, and local laws to ensure compliance.
• Maintain a cash drawer and process payments and deposits.
• Perform additional functions as needed to meet market demand.

Skills

Customer service

Sales

Communication skills

Microsoft Office proficiency

Problem-solving

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mariner Finance is seeking a Frontline Customer Service/Sales Associate in Florida to provide loan solutions and exceptional service at the branch. You will process applications, analyze financial information, and engage customers with past-due balances to resolve delinquency while aiming to meet branch KPIs.

The role requires at least two years in customer service or sales, a high school diploma, reliable transportation, and strong communication skills.