Finance Sales & Service Associate

Mariner Finance; Plano (TX); On-site; USD 51,577,000 - 65,904,000; Full time

Job summary

Mariner Finance in Plano, TX is seeking a customer service and sales minded professional to support branch operations and provide virtual services via our online platform, focusing on personal financial lending, collections, and sales.

The role requires a high school diploma, at least 1 year of customer service or sales experience, and strong communication skills. The position is full-time with hours that may include evenings and occasional weekends to meet business needs.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of experience in a customer service or sales position.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Excellent written and verbal communication skills with the ability to communicate effectively with customers and company personnel.
• Working knowledge of Microsoft Office or similar programs with the ability to learn financial services programs.
• Reliable transportation required.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Must obtain applicable, required licenses to sell insurance products offered to customers by the branch.
• Must perform work related tasks at the assigned work location except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Responsibilities

• Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.
• Processes credit loan applications. Analyzes credit & financial information for current and potential customers.
• Proactively contacts customers with past due balances to offer possible solutions and resolve delinquency.
• Assists customers via online and by telephone to open and service their accounts.
• Achieves consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales experience

Microsoft Office

Bilingual English/Spanish

Education

High school diploma

Job description

Mariner Finance in Plano, TX is seeking a customer service and sales minded professional to support branch operations and provide virtual services via our online platform, focusing on personal financial lending, collections, and sales.

The role requires a high school diploma, at least 1 year of customer service or sales experience, and strong communication skills. The position is full-time with hours that may include evenings and occasional weekends to meet business needs.