Loan Solutions Specialist

Mariner Finance; Midlothian (VA); On-site; USD 40,000 - 53,000; Full time

Job summary

Mariner Finance is seeking a branch associate in the United States to process credit loan applications, present loan solutions based on customer needs, and actively promote all available sales products.

The role emphasizes customer service, sales goals, and branch compliance in a fast-paced environment. A minimum of three years in customer service or sales is required, with a high school diploma, and reliable transportation.

Qualifications

• Minimum of three (3) years of experience in a customer service or sales position.
• High school diploma or equivalent.
• Reliable transportation required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office or similar programs.
• Ability to complete essential duties/functions in a timely, accurate manner.
• Demonstrated problem-solving skills and interpersonal skills.
• Must obtain applicable licenses to sell insurance products offered to customers by the branch.
• Must perform work at the assigned branch location.

Responsibilities

• Process credit loan applications, presents loan solutions based on customer needs, and enthusiastically presents all available sales products.
• Proactively contact customers with past due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required.
• Achieve consistent results by meeting or exceeding expected individual and branch goals related to the sale of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In manager's absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Skills

Customer service

Sales

Communication

Microsoft Office

Problem-solving

Team leadership

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Mariner Finance is seeking a branch associate in the United States to process credit loan applications, present loan solutions based on customer needs, and actively promote all available sales products.

The role emphasizes customer service, sales goals, and branch compliance in a fast-paced environment. A minimum of three years in customer service or sales is required, with a high school diploma, and reliable transportation.