Virtual Library Services Coordinator (Chat & Access)

Utah State University; Logan (UT); On-site; USD 44,000 - 54,000; Full time

Job summary

Utah State University’s Merrill-Cazier Library invites applications for a Virtual Service Points Coordinator to coordinate and support virtual service points, with a focus on chat services. This role provides virtual assistance, schedules chat shifts, and supports service improvements across the campus.

Reporting to the Head of Access Services, the position contributes to assessment, training, and collaborative library projects.

Qualifications

• Bachelor's degree; or four years of library experience.
• Experience providing reference, research, or patron services in an academic library or similar environment.
• Effective communication and interpersonal skills, with the ability to work positively with students, staff, faculty, and community members.
• Ability to work independently and collaboratively, prioritize work, meet deadlines, and manage competing responsibilities.
• Strong problem-solving and judgment skills, with the ability to make appropriate procedural decisions, resolve complex service issues, use standard office software, and learn library technologies.

Responsibilities

• Coordinate and support virtual service points, including chat scheduling, staffing, queue management, and workflows.
• Provide operational support for library service points, including chat and circulation desk shifts, staff support, and patron service.
• Develop and improve service point procedures, policies, workflows, and services in collaboration with colleagues.
• Coordinate and support assessment activities, including collecting, organizing, maintaining, and reporting statistical data and records.
• Support staff training and development, including training resources, curriculum and outcomes mapping, and instructions workshops.
• Support library public spaces initiatives, including active participation on the Library Public Spaces Committee and related projects.
• Contribute to collaborative library projects and initiatives, including Pop-Up Gallery displays, programming, committees, working groups, and other projects assigned.

Skills

Reference services

Interpersonal communication

Independent work

Collaboration

Problem solving

Education

Bachelor's degree or 4 years library experience

Tools

Integrated Library Systems

Springshare

Canvas

Job description

Utah State University’s Merrill-Cazier Library invites applications for a Virtual Service Points Coordinator to coordinate and support virtual service points, with a focus on chat services. This role provides virtual assistance, schedules chat shifts, and supports service improvements across the campus.

Reporting to the Head of Access Services, the position contributes to assessment, training, and collaborative library projects.