Campus Knowledge & AI Support Specialist
Greater Western Library Alliance Inc
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Job summary
The University of Utah Libraries is seeking an Answer U Knowledge Management Specialist to support students by maintaining clear, accurate information through the Answer U AI chatbot and the Marriott Library chat platform. You will enhance knowledge bases, align digital tools with student needs, and support CRM use for Answer U across campus.
Working on site full-time, you will conduct user assessments, observe service environments, and help refine documentation and services.
Job description
The University of Utah Libraries is seeking an Answer U Knowledge Management Specialist to support students by maintaining clear, accurate information through the Answer U AI chatbot and the Marriott Library chat platform. You will enhance knowledge bases, align digital tools with student needs, and support CRM use for Answer U across campus.
Working on site full-time, you will conduct user assessments, observe service environments, and help refine documentation and services.
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