SLCC Student Work Study - Specialist, Library (Jordan Campus - Part Time)

Salt Lake Community College; Salt Lake City (UT); On-site; USD 35,000 - 42,000; Full time

Job summary

Salt Lake Community College’s Jordan library branch seeks a Public Services Specialist I to deliver high-quality patron service at the front desk. This role supports students, faculty, staff, and community members, guiding them to resources and assisting with basic reference questions.

The position operates under supervision with a flexible schedule (hours TBD) and focuses on welcoming and assisting patrons while maintaining library operations and procedures.

Qualifications

• High School Diploma or GED required.
• Experience assisting library patrons with basic reference questions is preferred.
• Familiarity with library practices and services is a plus.
• Proficiency with Microsoft 365 applications or similar software is helpful.

Responsibilities

• Serve as the initial contact for all patrons at the Jordan library desk.
• Assist patrons with basic reference questions and retrieval of materials.
• Help patrons with accessing and using library computers and printing.
• Answer phone calls and direct inquiries to appropriate SLCC departments.
• Conduct hourly library building walkthroughs and ensure open/close procedures.

Skills

Customer service

Interpersonal skills

Active listening

Cash handling / digital transactions

Education

High School Diploma or GED

Associate’s degree or some college

Tools

Microsoft 365

Job description

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

Public Services Mission statement:

The Public Services department contributes to the collective work of the Library System to empower our students, staff, faculty, and community members in their academic and personal success. As the central service point for the library, we work to facilitate access to reliable information resources both inside and outside the library and provide a welcoming space for collaborative learning.

Public Services Vision Statement

The Public Services Department will foster a vibrant environment that inspires creative exploration and intellectual growth through the help of available library technology and skilled, attentive staff.

Job Overview

The Public Services Specialist I will be one of two front desk staff at SLCC’s Jordan library branch that provides excellent service to students, faculty, staff and community members. The Jordan library serves an average of 1,600+ patrons each month and the Specialist I is responsible for engaging all patrons with professionalism, respect and courtesy, reflecting the Public Services department’s mission and vision.

This position will work under the direction and guidance of a Supervisor at the Circulation Desk. The work schedule for this position will be: TBD.

• Hours may change based on College academic year schedule adjustments such as breaks, final exams, and summer library hours.

Primary Responsibilities

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Serves as the initial contact for all patrons.
• Assisting patrons with basic reference and non-research questions.
• Assisting patrons with retrieval of library materials, both physical and electronic.
• Assisting patrons with accessing and utilizing library computers and printing.
• Answering the telephones and directing callers to appropriate SLCC departments.
• Conduct hourly library building walkthroughs.
• Checkout library materials to students including laptops, books, anatomy models, etc.
• Connect patrons to other library and internal SLCC departments to resolve inquiries and needs.
• Provide directional assistance to patrons in areas both inside and outside the library.
• Assist in opening or closing the library in accordance with Library policy when working an opening or closing shift.

Secondary Responsibilities

When not directly serving library patrons, a Specialist I participates in work that sustains the daily operations and mission of the library:

• Assist in daily cleaning and maintenance of the library as needed or directed by a Supervisor.
• Support colleagues by orienting, mentoring and training new staff on library practices and policies.
• Complete weekly shelf reading assignments to ensure proper organization of physical materials.
• Represent the library and engage with the SLCC community at various outreach events each semester.
• Create themed displays including books, DVDs, magazines, and other physical materials once a semester.
• Create, review, and maintain accurate records in accordance with SLCC and the state of Utah’s record retention requirements.
• Improve job knowledge and skills by developing and completing professional development goals and training through the bi-annual Growth, Planning, and Support (GPS) process in collaboration with Supervisor.
• Assist in the evaluation of Course Reserves material each semester and needed.

Knowledge

Familiarity with Microsoft 365 applications and other standard computer software/equipment. General library practices.

Skills

Customer service. Interpersonal communication (both with patrons and coworkers). Perform well in occasional high-stress situations and demonstrate active listening skills. Experience using registers and other digital transaction systems.

Abilities

Ability to communicate effectively with a broad range of diverse people, abilities, cultures, ethnic backgrounds, etc., to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities. Interact effectively with students, staff, faculty, and community members. Provide effective customer service to a diverse population. Solve problems efficiently and effectively in accordance with SLCC Library and Salt Lake Community College policies. Express ideas and follow directions both verbally and in writing. Manage time effectively. Work independently with minimal supervision. Multi-task while on desk duty Stand, bend, and lift up to 10lbs, as well as push loaded book carts. Learn and utilize library classification systems, such as Library of Congress.

Minimum Qualifications

High School Diploma or GED equivalent required.

Preferred Qualifications

• Associate’s degree or some college.
• Previous library experience.
• Familiarity with higher education systems, departments and procedures.
• In addition to English, fluent in Spanish, Vietnamese, Tongan, Chinese, Samoan, German, Serbo-Croation, Portuguese, Russian or French.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.

Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education.

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.

This position is subject to a successful completion of a criminal background check.

This position is not eligible for benefits.