Virtual Desktop Infrastructure Engineer

Tata Consultancy Services; Yukon (OK); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage

Dental & Vision coverage

Disability & insurance

Parental leave

Commuter benefits

Training reimbursement

Legal assistance

401K plan

Performance bonus

College fund

Student loan refinancing

Job summary

Tata Consultancy Services Limited in Yukon, Oklahoma seeks an experienced VDI engineer to design, deploy, and support enterprise VDI environments using Horizon and Amazon WorkSpaces. You will manage Horizon components, provisioning pools, and user access, while ensuring security and performance across global locations.

The role involves configuring DEM profiles, integrating AD/LDAP/SSO, and maintaining images, patches, and automation to drive continuous service improvement.

Qualifications

• Experience designing and supporting Horizon-based VDI environments.
• Experience provisioning and managing Horizon pools and user access.
• Experience administering AWS WorkSpaces and related cloud resources.

Responsibilities

• Design, deploy, administer, and support VDI using Horizon and AWS WorkSpaces.
• Manage Horizon components (Connection Servers, UAG, App Volumes, DEM, agents).
• Provision and support VDI/application pools and user entitlements.

Skills

VDI administration

Horizon

Amazon WorkSpaces

AWS Cloud

Active Directory / LDAP / SSO

Automation

ServiceNow

Monitoring & troubleshooting

Security & compliance

Tools

Omnissa Horizon

App Volumes

Dynamic Environment Manager (DEM)

UAG

EC2

VPC & EBS

FSx

Identity solutions (AD/LDAP/SSO)

Job description

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.
• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.
• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.
• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.
• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.
• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.
• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.
• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.
• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.
• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.
• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.
• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.
• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.
• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.
• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.
• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Salary Range-$100,000-$120,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.