Virtual Desktop Infrastructure Engineer

Tata Consultancy Services; Yukon (OK); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family/Parental Leaves

Identity Theft Protection

Certification & Training Reimbursement

Vacation & Holidays

Job summary

Tata Consultancy Services is seeking a skilled VDI Administrator to design, deploy, and support enterprise VDI environments using Omnissa Horizon and AWS WorkSpaces across global locations. You will manage Horizon components, App Volumes, DEM, and UAG, configure VDI pools, image pipelines, and integrate AD/MFA/SSO for secure access, while ensuring high availability and performance.

Collaborate with Cloud, Network, Security, and Service Desk teams to resolve incidents, perform patching, backups,

Qualifications

• Experience designing and administering Horizon and AWS WorkSpaces.
• Experience with Active Directory, MFA, and SSO integration.
• Ability to manage image pipelines, desktop pools, and user entitlements.

Responsibilities

• Design, deploy, administer, and support enterprise VDI environments using Omnissa Horizon and AWS WorkSpaces across global locations.
• Manage Horizon components including Connection Servers, UAG, App Volumes, DEM, and related services.
• Provision and support persistent/non-persistent desktop pools, entitlement assignments, and user access management.

Skills

VDI administration

Horizon administration

AWS infrastructure

AD integration

MFA & SSO

WorkSpaces administration

Tools

Omnissa Horizon

Amazon WorkSpaces

UAG

App Volumes

DEM

EC2

VPC

IAM

Job description

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.


• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.


• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.


• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.


• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.


• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.


• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.


• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.


• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.


• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.


• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.


• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.


• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.


• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.


• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.


• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Job Description

Must Have Technical/Functional Skills

• Omnissa Horizon Administration


• Amazon WorkSpaces Administration


• AWS Infrastructure (EC2, VPC, EBS, IAM)


• UAG, App Volumes & DEM


• Active Directory, MFA & SSO Integration

Roles & Responsibilities

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.


• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.


• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.


• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.


• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.


• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.


• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.


• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.


• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.


• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.


• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.


• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.


• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.


• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.


• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.


• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Salary Range-$100,000-$120,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


• Time Off: Vacati on, Time Off, Sick Leave & Holidays.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.