Field Support Engineer

Tata Consultancy Services; San Diego (CA); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Discretionary incentive

Medical coverage

Dental & Vision

Disability insurance

Pet insurance

Parental leave

Auto insurance

Identity theft protection

Commuter benefits

Training reimbursement

Vacation & holidays

Legal assistance

401K plan

Performance bonus

College fund

Student loan refinancing

Job summary

Tata Consultancy Services Limited is seeking an on-site IT Support Technician in California to image and deploy desktops and laptops, troubleshoot hardware and software, and support end users across sites. Travel to various client locations is required with reliable transportation.

Responsibilities include imaging, configuring devices, managing tickets, and assisting with network and VPN setups while staying current with system updates.

Qualifications

• Strong communication and imaging/staging knowledge for desktops and laptops.
• Ability to install, configure, and maintain hardware and peripherals.
• Experience with IMAC workups and break-fix support for end users.
• Proficient in diagnosing hardware and software issues remotely or on-site.
• Reliable transportation and clean driving history; travel to sites as needed.

Responsibilities

• Provide end-user technical support via phone and in person.
• Image and configure PCs, laptops, monitors, printers, and related hardware.
• Manage service tickets and respond to issues promptly.
• Assist with Wi-Fi, LAN, VPN setup, and troubleshooting.
• Coordinate with other departments to resolve escalations.
• Stay up-to-date with system changes and new hardware deployments.

Skills

Imaging hardware

IMAC support

Troubleshoot hardware

Troubleshoot software

On-site travel

Wi-Fi & LAN

VPN setup

Job description

• Good Communication and knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Must have reliable transportation and clean driving history
• Travel to Various sites on demand basis would be required.
• Ability to set up, configure and add all hardware.
• Assist client internal IS technicians with large IMAC's
• Break-fix & IMAC support, periodic maintenance
• Provide technical support to end-users via telephone and in person.
• Assist coworkers in the resolution of end-user's technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC's, laptops, monitors, printers, and other related hardware.
• Following proper manufactures procedures for ordering parts and returning defective parts.
• Manage (Service Now) ticket queue constantly throughout the day.
• Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Gather information to determine the issue by evaluating and analyzing the symptoms.
• Partners with other departments to provide technical assistance.
• Knowledge in handling Wi-Fi and LAN access issues
• VPN setup and troubleshooting
• Identify priorities and redirect problems to appropriate resources.
• Organize ideas and communicate appropriate messages.
• Stay current with system information, changes, and updates.
• Handling all designated workstation installations and updates

Salary Range-$63,400-$85,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.