Virtual Desktop Infrastructure Engineer

Tata Consultancy Services; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage: Health

Family Support: Leaves

401K Plan

Job summary

Tata Consultancy Services Limited is seeking an experienced VDI Engineer to design, deploy, and operate enterprise VDI environments across global locations using Omnisssa Horizon and AWS WorkSpaces. You will manage Horizon components, enforce security, and optimize image and desktop delivery.

Responsibilities include provisioning pools, configuring access, and maintaining lifecycle, with collaboration across Cloud, Infrastructure, Network, Security, and Service Desk teams.

Qualifications

• Experience designing and sustaining enterprise VDI environments.
• Proficient with Horizon components and related infrastructure services.
• Strong understanding of cloud-based workspaces and identity management.

Responsibilities

• Design, deploy, administer, and support enterprise VDI environments across global locations using Omnissa Horizon and Amazon WorkSpaces.
• Manage Horizon components including Connection Servers, UAG, App Volumes, DEM, Horizon Agents, and related services.
• Provision and support persistent and non-persistent VDI pools, entitlement assignments, and user access management.
• Administer Amazon WorkSpaces environments including provisioning, image deployment, and lifecycle management.
• Build, patch, and optimize gold images, desktop templates, and application packaging/delivery.

Skills

VDI administration

Horizon expertise

Cloud infrastructure

Automation

Tools

Horizon

Amazon WorkSpaces

ServiceNow

Active Directory

Job description

• Design, deploy, administer, and support enterprise Virtual Desktop Infrastructure (VDI) environments utilizing Omnissa Horizon and Amazon WorkSpaces across global business locations.


• Manage and maintain Horizon components including Connection Servers, Unified Access Gateways (UAG), App Volumes, Dynamic Environment Manager (DEM), Horizon Agents, and related infrastructure services.


• Provision, configure, and support persistent and non-persistent virtual desktop pools, application pools, entitlement assignments, and user access management.


• Administer Amazon WorkSpaces environments, including desktop provisioning, bundle management, image deployment, user onboarding, maintenance activities, and lifecycle management.


• Build, maintain, patch, and optimize golden images, desktop templates, application packaging, and application delivery services.


• Manage AWS infrastructure supporting VDI workloads, including EC2, VPC, EBS, FSx, IAM, CloudWatch, Security Groups, Load Balancers, and cloud networking components.


• Integrate Active Directory, Azure AD, LDAP, MFA, SSO, and identity management solutions to support secure access and authentication.


• Configure and support DEM policies, user profiles, personalization settings, desktop experience optimization, and profile management solutions.


• Monitor desktop performance, session health, resource utilization, user experience metrics, and service availability using enterprise monitoring tools.


• Troubleshoot desktop, application, authentication, profile, connectivity, printing, and performance issues across Horizon and AWS WorkSpaces platforms.


• Perform platform patching, upgrades, backup management, disaster recovery testing, business continuity planning, and capacity management activities.


• Collaborate with Cloud, Infrastructure, Network, Security, Service Desk, and EUC teams to resolve incidents and improve platform stability.


• Support Incident, Request, Problem, Change, Release, and Major Incident processes using ServiceNow while adhering to SLAs and SLOs.


• Maintain architecture documentation, SOPs, operational runbooks, knowledge articles, build guides, and support procedures.


• Drive automation, platform optimization, security compliance, and continuous service improvement initiatives across the VDI environment.


• Provide operational support for business-critical virtual desktop services ensuring high availability, security, and end-user satisfaction.

Salary Range-$100,000-$130,000 a year

TCS Employee Benefits Summary:

• Discretionary Annual Incentive.


• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.


• Family Support: Maternal & Parental Leaves.


• Insurance Options: Auto & Home Insurance, Identity Theft Protection.


• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.


• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.