VDI / Cloud Operations & Maintenance Engineer
Strategic Business Systems (SBS)
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Benefits offered by this job
Job summary
Strategic Business Systems, Inc. (SBS) seeks a Senior VDI/Cloud Systems Administrator to sustain and optimize enterprise VDI and cloud environments with a focus on security, reliability, and performance.
The role requires hands-on Windows server and virtualization expertise, strong problem-solving abilities, and the ability to collaborate with infrastructure, networking, and cybersecurity teams. Active TS/SCI clearance is required.
Qualifications
- 7+ years of professional systems administration experience with 4+ years in enterprise VDI/virtualization or related infrastructure.
- Hands-on experience with VDI/virtualization platforms (VMware Horizon, Citrix, AVD) in enterprise environments.
- Strong Windows Server and enterprise systems administration experience.
- Working knowledge of Active Directory, GPO, DNS, DHCP, authentication services, and enterprise networking.
- Experience troubleshooting VMs, OS, apps, connectivity, authentication, and performance issues.
- Familiarity with cloud infrastructure services (compute, storage, networking, identity, monitoring).
- Experience with enterprise monitoring, management, and troubleshooting tools.
- Ability to analyze logs, alerts, and performance metrics to identify and resolve problems.
- Experience with patching, maintenance, configuration management, and change procedures.
- Understanding of vulnerability remediation and cybersecurity compliance requirements.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently while coordinating with multiple technical teams.
- Bachelor's degree or equivalent professional experience.
Responsibilities
- Perform daily O&M for enterprise VDI, virtualization, and cloud infrastructure.
- Monitor system availability, performance, capacity, and health; proactively address issues.
- Troubleshoot complex issues across VDI, VMs, OS, applications, and networks.
- Administer and maintain VDI environments: desktops, pools, users, profiles, images, apps.
- Provision, configure, and decommission VMs and infrastructure resources.
- Conduct routine patching, maintenance, and configuration changes.
- Support Windows-based enterprise environments (AD, GPO, DNS, DHCP, auth).
- Analyze logs and performance metrics to diagnose issues.
- Monitor resource utilization and propose performance improvements.
- Support incident management, problem resolution, and service requests.
- Coordinate with Networking, Cybersecurity, Storage, and Service Desk teams.
- Assist with vulnerability remediation and infrastructure hardening.
- Post-maintenance validation and testing for service continuity.
- Maintain technical documentation and SOPs.
- Identify recurring issues and recommend reliability improvements.
- Provide knowledge transfer to other staff as needed.
- Participate in scheduled maintenance and operational support.
Skills
Education
Tools
Job description
**Current active TS/SCI clearance required**
Strategic Business Systems, Inc. (SBS) is a national Information Technology services company delivering mission-critical infrastructure, cloud, cybersecurity, and enterprise technology solutions to federal and commercial customers.
Our team supports complex IT environments where reliability, security, and performance are essential. We are seeking experienced technical professionals who enjoy solving challenging infrastructure problems, working collaboratively, and supporting enterprise technology operations.
SBS is seeking an experienced Senior VDI / Cloud Systems Administrator to support the daily operations, maintenance, and administration of an enterprise Virtual Desktop Infrastructure (VDI) and cloud environment.
This is a hands-on technical position focused on maintaining system availability, troubleshooting complex infrastructure issues, optimizing performance, and ensuring the continued reliability and security of existing services.
The ideal candidate will have a strong background in Windows systems administration, enterprise virtualization, VDI technologies, and cloud infrastructure. This individual should be comfortable working across multiple technology platforms, resolving operational challenges, and collaborating with infrastructure, networking, and cybersecurity teams. An active TS/SCI clearance is required for consideration to this role
- Perform daily operations and maintenance (O&M) activities for enterprise VDI, virtualization, and cloud infrastructure.
- Monitor system availability, performance, capacity, and overall infrastructure health, proactively identifying and resolving operational issues.
- Troubleshoot complex technical issues involving virtual machines, operating systems, applications, authentication, networking, storage, and desktop connectivity.
- Administer and maintain existing VDI environments, including desktop pools, virtual machines, user assignments, profiles, policies, images, and applications.
- Provision, configure, maintain, and decommission virtual machines and associated infrastructure resources in accordance with established procedures.
- Perform routine system administration, patching, software updates, configuration changes, and scheduled maintenance activities.
- Support Windows-based enterprise environments, including Active Directory, Group Policy, DNS, DHCP, and authentication services.
- Analyze system logs, alerts, events, and performance metrics to diagnose and resolve infrastructure issues.
- Monitor resource utilization and recommend improvements to system performance, availability, and operational efficiency.
- Support incident management, problem resolution, service requests, and operational troubleshooting.
- Coordinate with network, cybersecurity, storage, endpoint, application, and service desk teams to resolve technical issues.
- Assist with vulnerability remediation, security compliance, and infrastructure hardening activities.
- Perform post-maintenance validation and functional testing to ensure continued service availability.
- Maintain accurate technical documentation, Standard Operating Procedures (SOPs), configuration records, and operational guides.
- Identify recurring technical issues and recommend improvements to infrastructure reliability, maintainability, and support processes.
- Provide technical guidance and knowledge transfer to other support personnel as needed.
- Participate in scheduled maintenance activities and operational support efforts as required.
- Seven (7) or more years of professional systems administration experience, including at least four (4) years supporting enterprise VDI, virtualization, cloud operations, or related infrastructure.
- Hands-on experience supporting enterprise VDI or virtualization platforms such as VMware Horizon, Citrix, Azure Virtual Desktop (AVD), or equivalent technologies.
- Strong Windows Server and enterprise systems administration experience.
- Working knowledge of Active Directory, Group Policy, DNS, DHCP, authentication services, and enterprise networking.
- Experience troubleshooting virtual machines, operating systems, applications, connectivity, authentication, and infrastructure performance issues.
- Familiarity with cloud infrastructure services, including compute, storage, networking, identity management, and monitoring.
- Experience utilizing enterprise monitoring, management, and troubleshooting tools.
- Ability to analyze logs, system alerts, and performance metrics to identify and resolve operational problems.
- Experience supporting routine patching, maintenance, configuration management, and operational change procedures.
- Understanding of vulnerability remediation and cybersecurity compliance requirements.
- Strong analytical, troubleshooting, documentation, and communication skills.
- Ability to work independently while coordinating effectively with multiple technical teams.
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
- Experience administering or supporting VMware, Microsoft Azure, Azure Virtual Desktop, AWS, Citrix, or comparable enterprise platforms.
- PowerShell or other scripting experience supporting systems administration and routine operational automation.
- Experience with enterprise storage and networking technologies supporting virtualized environments.
- Experience troubleshooting performance and availability issues across interconnected infrastructure components.
- Experience supporting vulnerability remediation, system hardening, and cybersecurity compliance activities.
- Familiarity with enterprise change management, incident management, and IT service management processes.
Required:
- CompTIA Security+
- Microsoft Certified: Azure Administrator Associate
Preferred:
- VMware Certified Professional (VCP)
- Citrix Certified Associate or Professional
This position offers the opportunity to work with enterprise virtualization and cloud technologies while supporting the stability, security, and performance of critical IT infrastructure.
Successful candidates will bring a strong operational mindset, excellent troubleshooting abilities, and the technical versatility to support complex environments across multiple infrastructure platforms.
COMPENSATION & BENEFITS
SBS offers a comprehensive total-rewards package to include industry competitive salary along with:
- Comprehensive medical, dental, and vision coverage; HSA-eligible plan options available
- 401(k) retirement plan with company match (vesting schedule per Plan Document)
- Paid Time Off, federal holidays, and floating holiday for personal observance
- Annual professional development support for AWS certifications, training, and conferences
- Employee referral program where applicable and documented by program policy
- Life, AD&D, and short- / long-term disability insurance
- Telework and flexible-schedule support where mission and contract permit
- Mission-focused federal contractor supporting national-security customers
Target Salary Range: $125000-195,000. This range reflects the anticipated compensation for this role. Actual salary will be based on a combination of factors, including the positions scope and level of responsibility, the candidates relevant experience, education, technical expertise, skills and qualifications, geographic location, and applicable business or contractual requirements.
SBS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law.
If you need an accommodation while seeking employment with SBS, please email hr@sbsplanet.com . Accommodations are made on a case-by-case basis.
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