Field Support Engineer

Tata Consultancy Services; San Francisco (CA); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Discretionary annual incentive

Medical coverage

Dental & Vision

401K Plan

Training & certification reimbursement

Paid time off & holidays

Job summary

Tata Consultancy Services in San Francisco, CA is seeking an IT support professional to imaging and staging desktops and laptops, troubleshoot hardware/software, and provide end-user support both on-site and remotely. Role requires travel to various sites on demand and collaboration with internal IS teams.

The position includes handling IMACs, managing ServiceNow tickets, and maintaining hardware/software across the organization with VPN and network access expertise.

Qualifications

• Imaging and staging of desktops and laptops.
• Maintain, analyze, and troubleshoot software and peripherals.
• Travel to various sites on demand.
• Test, image and clean PCs, laptops, monitors, printers and other hardware.
• Provide technical support to end-users via phone and in person.
• Knowledge of Wi‑Fi and LAN access issues; VPN setup and troubleshooting.

Responsibilities

• Imaging/staging desktops and laptops.
• Troubleshoot hardware and software for end users.
• Assist client IS technicians with large IMACs.
• Manage ServiceNow ticket queue and respond to end-user issues.
• Perform end-user support via phone/in person.
• Keep up to date with system information and updates.

Skills

Imaging & stagin g

Hardware troubleshooting

End-user support

VPN setup & troubleshooting

Wi-Fi & LAN issues

ServiceNow ticketing

Travel to sites

Tools

ServiceNow

Job description

Job Description

• Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Must have reliable transportation and clean driving history
• Travel to Various sites on demand basis would be required.
• Ability to set up, configure and add all hardware.
• Assist client internal IS technicians with large IMAC’s
• Break-fix & IMAC support, periodic maintenance
• Provide technical support to end-users via telephone and in person.
• Assist coworkers in the resolution of end-user’s technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
• Following proper manufactures procedures for ordering parts and returning defective parts.
• Manage (Service Now) ticket queue constantly throughout the day.
• Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Gather information to determine the issue by evaluating and analyzing the symptoms.
• Partners with other departments to provide technical assistance.
• Knowledge in handling Wi-Fi and LAN access issues
• VPN setup and troubleshooting
• Identify priorities and redirect problems to appropriate resources.
• Organize ideas and communicate appropriate messages.
• Stay current with system information, changes, and updates.
• Handling all designated workstation installations and updates

Roles & Responsibilities

• Good knowledge on Imaging/Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Must have reliable transportation and clean driving history
• Travel to Various sites on demand basis would be required.
• Ability to set up, configure and add all hardware.
• Assist client internal IS technicians with large IMAC’s
• Break-fix & IMAC support, periodic maintenance
• Provide technical support to end-users via telephone and in person.
• Assist coworkers in the resolution of end-user’s technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Test, image and clean PC’s, laptops, monitors, printers, and other related hardware.
• Following proper manufactures procedures for ordering parts and returning defective parts.
• Manage (Service Now) ticket queue constantly throughout the day.
• Response to end-user issues via face to face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Gather information to determine the issue by evaluating and analyzing the symptoms.
• Partners with other departments to provide technical assistance.
• Knowledge in handling Wi-Fi and LAN access issues
• VPN setup and troubleshooting
• Network authentication issues
• Identify priorities and redirect problems to appropriate resources.
• Organize ideas and communicate appropriate messages.
• Stay current with system information, changes, and updates.
• Handling all designated workstation installations and updates

Salary & Benefits

Salary Range-$60,000-$95,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.